The Office of Purchasing and Contract Management (PCMO)is excited to announce the release of our new chatbot, “Just-In”, a helpful tool designed to assist you with the purchasing and contract management processes at the University of Illinois Urbana-Champaign.  PCMO Website.

This resource offers 24/7 convenience, providing quick answers to frequently asked questions and enabling faster support for your procurement needs. The chatbot is integrated with resources from the PCMO website to help address queries such as:

• How do I find the status of my purchase order?
• How do I request help with a purchase order?
• How do I check the status of a contract?
• Who should I contact for assistance?
• How do I submit a Standards Exception Request?
• What is the process for filing a procurement exception?
• How long does the procurement process take?

Benefits of the Chatbot:

• Available anytime: Units and departments can receive instant help, even outside of business hours.
• Timesaving: Users can quickly access information without having to navigate multiple webpages.
• Constantly Improving: The more the chatbot is used, the more efficient and helpful it will become.

How to Access “Just-In”: You can access the “Just-In” chatbot directly on the PCMO website, located on the main page for easy access. PCMO Website.

For any questions about the tool, or if you encounter issues while using it, please contact urbanapurchasing@uillinois.edu.