Xerox Business Solutions (formerly RK Dixon) Moves to XDA for Copier and Printer Tracking

The university’s feeder billing system for RK Dixon and Xerox machines will be phased out by June 30, 2025. All departments that have Xerox machines should submit requisitions for their meter reads with a 7/1/2025 start date. Failure to due so will cause delays in payment processing and potential issues with machine service. 

RK Dixon has been a longstanding partner of the university, offering essential services for copiers and printers. In the past, an RK Dixon representative would visit departments to manually check the usage meters on these devices for billing purposes. Today, however, there is a more advanced solution now available: the XDA software. This modern approach will significantly enhance the accuracy of billing, streamline the entire process, and allow for detailed usage reports for each department.

The IT and risk assessment groups at the university have approved the implementation of XDA, enabling access through host names or IPs on our campus networks, and there is no cost associated with using this software. It is crucial to act quickly, and we are urging departments to install the XDA software now. Please note that the current feeder for invoice payments to RK Dixon will be discontinued after June 30, 2025. If XDA isn’t installed by June 30, 2025, there will be significant problems in obtaining payment details and usage reports.

How to get started: 

• Contact our RK Dixon representative at Taylor.Adams@xerox.com to kick off the installation process for the XDA software. 
• The RK Dixon XDA team can provide a link for installation along with detailed instructions tailored to each department’s equipment and locations. For any questions or issues, please reach out to monica.olesco@xerox.com. 
• Alternatively, departments can schedule a remote session with the XDA team for assistance at XBS.Midwest.360App@xerox.com or by calling 630-771-8279. 

If you have any questions or require further assistance, please do not hesitate to contact us. Time is of the essence—act now to ensure a smooth transition before the deadline!Contact
If you have any questions or need assistance, please feel free to contact the UIUC Purchasing and Contract Management Office at urbanapurchasing@uillinois.edu or 217-333-3505.